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This Web Developer will assist our Director of Web Development and e-Communications and be part of a redesign effort that will incorporate a CMS.
Web Developer Job Description
To carry out a full range of web development tasks relating to the Internet/Intranet portfolio of web sites and systems. Associated with this are a number of specialized IT administration, support and training duties. The latter form part of a key client liaison element to the role.
1. To create / program new web sites and on-line systems on behalf of all sectors of the organisation. These sites may be for the public, or for internal organisation use only.
2. To create / program new web sites and on-line systems in response to direct needs analysis with the client. These sites may be for the public, or for internal organisation use only.
3. To carry out developments, potentially to any site, which add new facilities and features, on request of the client.
4. To be responsible for a series of background administration and maintenance tasks, largely revolving around the Division’s site hosting equipment.
5. To provide support to clients / users by resolving problems, either directly with the client or through Help Desk colleagues.
• To design and create Microsoft SQL Server databases to feed and drive those web sites and systems.
• To carry out exhaustive testing of systems prior to release, this process involving participation of colleagues.
• To present the finished product for approval.
• To produce documentation of systems programming for future reference by colleagues.
2. To create / program new web sites and on-line systems
• This is largely the same as the previous responsibility except that the project stems from direct liaison between the Web Developer and the client, rather than being delegated by the Head or Deputy Head of the Division.
• To respond to expressions of interest from clients by meeting with them, often several times, to discuss their requirements for a web site or service.
• To, if necessary, request the participation of others in the Division, e.g. Content Administrators.
• To produce from the above a project plan for the development, employing established project management procedures, and to present this to management and the client for formal go-ahead.
• To carry out the development as per previous responsibility.
3. To carry out developments, potentially to any site, which add new facilities and features, on request of the client (20%):
• To accept requests for new features, either from the client or through the Head
• To use the Division’s approved development software and techniques to create the new feature/s.
• Those new features may include items such as new sections to a site, a search facility, a discussion board and others.
• To contribute to local equality and diversity strategy by adjusting existing web sites to be officially ‘accessible’ to otherwise excluded groups.
• To empower the local organisations by developing Content Management System facilities, which allow the client to update his/her own web site instantly.
4. To perform a series of background administration and maintenance tasks, largely revolving around the Division’s site hosting equipment (4%):
• To take measures to protect the client organisations’ data and services from hacking or other malicious activities by, among other measures, obtaining and installing updates and patches to the Division’s site hosting equipment and by specifying and creating user accounts for those sites which are password-protected.
• To use web server management software to configure web site settings in advance of installation.
• To install extra software onto the site hosting computers to enable provision of additional features to the client.
• To alert Division colleagues to any outdated or incorrect material spotted whilst working on any site.
• If necessary, to advise Division management of any new software or techniques which may benefit the Division or clients.
• It should be noted that much of the maintenance work described above is to be carried out within the main server room and that that room is electrically cooled and can be uncomfortable/very cold to work in.
5. To provide support to clients / users by resolving problems, either directly with the client or through Help Desk colleagues (8%):
• To accept requests for assistance directly from the user, being mindful that the user may be frustrated or angry about the problem he/she has encountered and, in such circumstances, responding in a calming, helpful manner.
• To accept various requests for assistance forwarded to the Division by the IT Help Desk.
• To investigate and resolve such issues, contacting the user with the solution and explaining a potentially complex issue in user-friendly terms.
• If necessary, to refer the query to other appropriate colleagues.
6. To engage with existing and potential clients, through meetings and other communication (4%):
• To represent the interests of the Division and/or WHIS by participating in various meetings and seminars, be they project-specific or not and be they local or national.
• To respond to clients’ requests for on-site advice or assistance by visiting the client’s premises and providing that assistance in easy to understand terms.
• To occasionally transport / carry and install demonstration computers (often necessarily desktop PCs rather than laptops) and associated equipment to client sites.
• To establish a network of contacts among the WHIS client base and to be available to be contacted by the client.
• To devise bespoke training for clients in various of the Division’s products, such training being unavailable elsewhere.
• To deliver that training to the clients, this often being necessary before a site or system can go live.
7. To deputize, when required, for others in the Division (4%):
• On occasions to accept and carry out certain tasks normally carried out by the Deputy Head of the Division, when necessary due to his/her absence. This involves many advanced development and system management tasks, often with pressing deadlines and occasionally classed as emergencies, which would hinder the client’s operations if unsolved.
• On occasions to accept and carry out work normally done by the Content Administrators, when necessary due to their absence. This involves converting, organizing and loading material onto live web sites.
• To perform other stand-in duties as necessary and generally to maintain the function of the Division by close support of colleagues within the team and throughout the Divisions of WHIS.
8. To observe and uphold all internal policy (2%):
• To abide by and uphold the clauses of WHIS or INFECTION`S Infection`s policies at all times. These are numerous but particularly relevant to this post are the Health & Safety Policy and the Internet & E-Mail Usage Policy. As a member of the Internet/Intranet Services Division, the post holder should particularly be an ambassador for the latter of those two.
• Degree in an IT-related discipline or experience as shown below.
• European Computer Driving Licence (ECDL).
• Evidence of continued CPD by attendance on appropriate specialist short courses.
• (Acceptable alternative to degree, above): one year in web development role i or else two years in web development
• (In all cases): at least six months of I.T.-related commercial or public sector experience.
• Current internet/intranet technologies as per examples below:
• Excellent communication and interpersonal skills.
• Professional and positive approach to clients.
• Ability to take direction.
• Ability to work on own initiative without supervision.
• Aptitude for working under pressure.
• Methodical and analytical approach.
• Ability to communicate complex web-related issues to clients.
• Disposition to support other members of the Division.
6. To engage with existing and potential clients, through meetings and other communication.
7. To deputize, when required, for others in the Division.
8. To observe and uphold all internal policy.
1. To create / program new web sites and on-line systems
• To interpret project briefs received from the Head
• To subsequently plan a site structure which will achieve best performance for the client.
• To ensure that the product will meet specific standards for design, accessibility, corporate identity, data protection and corporate governance.
• To carry out development of the site or system using the Division’s authorized development software.
• Therein, to make full use of appropriate technologies such as ASP, .NET, Cascading Style Sheets, HTML and others listed under ‘Skills and Knowledge’.